Do you ship worldwide?

Yes. MyPawformance ships worldwide from trusted fulfilment partners so dog owners in the UK, USA, Canada, Europe, Australia and more can order with confidence.

Which countries do you ship to?

We ship to most countries globally. Popular destinations include the UK, USA, Canada, Europe and Australia. If your country is selectable at checkout, we can ship to you.

What are your estimated shipping times?

UK: 2–4 business days; Europe: 4–7 business days; USA & Canada: 5–9 business days; Rest of World: 7–14 business days. Delivery may vary during peak seasons or due to customs processing.

How much does shipping cost?

UK orders: Free shipping on orders over £40; standard rates apply below this threshold. International shipping is calculated at checkout based on destination and order weight.

How quickly do you process orders?

Orders are processed within 24–48 business hours. You’ll receive an order confirmation, and a tracking link as soon as your parcel ships.

Do I receive tracking for my order?

Yes. All orders include tracking. We email you a tracking link when your order leaves our fulfilment centre so you can follow it every step of the way.

Which couriers do you use?

We partner with reliable carriers such as Royal Mail, DHL, FedEx and USPS. The courier depends on your destination and service level.

Will I need to pay customs duties or import taxes?

Customs duties, VAT or local import taxes may apply depending on your country’s laws and are the responsibility of the customer. Many orders clear without fees, but charges are determined by your local customs authority.

What if my order arrives damaged?

If your item arrives damaged, please get in touch right away with your order number and photos. We’ll arrange a free replacement or a suitable resolution.

Do you offer free shipping?

Yes, we offer free UK shipping on orders over £40. International shipping rates are shown at checkout.

Where can I find your returns policy?

We offer a 30-day money-back guarantee. Please see our Returns & Refunds page for full details and instructions on how to start a return.

Shipping & Delivery

Q: What should I do if my order is lost or delayed?

If your parcel hasn’t arrived within the expected timeframe, contact our support team within 30 days of your shipping confirmation. We’ll investigate with the courier and resolve the issue promptly.

We proudly ship across the UK and Europe, with tracking provided on all orders so you can follow your package every step of the way. Orders are processed within 1–2 business days, and shipping times vary depending on your location.

Shipping Times

Fast Shipping Times for Dog Toys & Pet Accessories

UK: 6-10 Business Days

Please note: Delivery times may vary during peak seasons or due to customs processing in your country.

Shipping Costs

Shipping Costs for our UK customers

At MyPawformance, we keep shipping simple and stress-free.

Free Shipping in the UK on all orders — no minimum spend..

Every order comes with tracking details so you can follow your delivery every step of the way.

Because happy dogs (and owners) shouldn’t have to wait long!

Order Processing

Order Processing & Tracking for Dog Toys and Accessories

Fast Handling

All orders are processed within 24–48 hours (business days).

Order Confirmation

Once your order is placed, you’ll receive a confirmation email with your order details.

Tracking Provided

As soon as your order is shipped, we’ll send you a tracking link so you can follow your package every step of the way.

Customs & Duties

Customs & Import Duties on Dog Enrichment Toys

Customs & Import Fees

Depending on your location, your order may be subject to customs duties, VAT, or local import taxes when it arrives in your country.

These charges are set by your country’s customs authority and are the responsibility of the customer.

Why This Happens

Our products ship directly from our trusted fulfilment partners overseas to keep prices fair and ensure a wider product selection.

Some countries apply extra fees at the border before releasing your package.

Good to Know

Customers in the UK, USA, Canada, Europe, and Australia may occasionally face import charges, but many orders pass through customs without additional costs.

Unfortunately, we have no control over these charges.

Delivery Issues

Lost, Delayed, or Damaged Dog Toy Orders

Lost or Delayed Orders

If your order hasn’t arrived within the expected delivery timeframe, please contact our support team within 30 days of your shipping confirmation.

We’ll investigate with the courier and help resolve the issue as quickly as possible.