Contact Us | MyPawformance

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FAQs

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Check our FAQs for a quick answer

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Frequently asked questions

Have questions? We’re here to help

How can I reach the MyPawformance team?

You can contact us directly through the form on this page, or email us at support@mypawformance.com. We aim to reply within 24 hours on business days.

What are your customer service hours?

Our team is available Monday–Friday, 9am–6pm (GMT). Messages sent outside these hours will be answered the next working day.

I haven’t received a reply yet, what should I do?

Please allow up to 24–48 hours for a response. If you haven’t heard back, check your spam/junk folder or resend your query.

Can I contact you about my order?

Yes! Please include your order number and the email address used at checkout when contacting us so we can assist you quickly.

Do you have social media support?

Yes — you can also reach us on Instagram and Facebook (@MyPawformance) for general questions. For order-specific issues, please use email for the fastest resolution.