Frequently Asked Questions

Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!

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Last updated: August 2025

1. General Questions

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2. Product Questions

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3. Payment Questions

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4. Shipping Questions

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5. Contact Questions

1. General Questions

What is MyPawformance?

MyPawformance is a pet brand dedicated to improving dogs’ lives through enrichment. We provide toys, tips, and resources designed to keep your dog happy, healthy, and mentally stimulated.

Where do you ship to?

We currently ship across the UK (with plans to expand internationally soon). Shipping times vary depending on your location, but you can expect your order within 5-10 days.

Do you offer discounts for first-time customers?

Yes! Sign up for our newsletter and receive 10% off your first order, plus exclusive access to promotions and dog enrichment tips.

Do you offer returns or refunds?

Yes! If you’re not 100% satisfied with your purchase, you can return it within 14 days of delivery for a refund or exchange. Please see our Returns & Refunds Policy page for full details.

2. Product Questions

What makes MyPawformance toys different from regular dog toys?

At MyPawformance, we focus on enrichment - meaning our toys are designed to challenge your dog mentally and physically. Unlike standard toys, ours encourage problem-solving, natural instincts, and healthy play, helping reduce boredom and unwanted behaviours.

Are enrichment toys suitable for all dog breeds and ages?

Yes! Our products are designed for dogs of all sizes, ages, and energy levels. From puppies learning about the world to older dogs needing gentle stimulation, enrichment toys provide benefits across the board. Always supervise play to ensure safety.

How do I introduce my dog to a new enrichment toy?

Start slow and make it fun! Show your dog how the toy works, add treats or kibble to spark interest, and encourage them with praise. Once they get the hang of it, you’ll notice their confidence and excitement grow.

Do enrichment toys replace walks and exercise?

Not at all. Enrichment toys are a complement to your dog’s routine, not a replacement. They provide mental stimulation while walks, training, and outdoor play offer essential physical exercise. Together, they create a balanced lifestyle for your pup.

3. Payment Questions

What payment methods do you accept?

We accept all major debit and credit cards (Visa, Mastercard, American Express), as well as PayPal for a quick and secure checkout experience.

Is my payment information secure?

Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.

Can I pay in instalments or use Buy Now, Pay Later options?

Yes! Depending on your location, we offer Klarna, and PayPal Pay Later, allowing you to split your payment into manageable instalments.

4. Shipping Questions

Where do you ship to?

We currently ship across the UK, with plans to expand internationally in the near future.

How long will delivery take?

Orders are typically processed within 1–2 business days. Standard delivery takes 5–10 business days, depending on your location.

How much does shipping cost?

We offer free UK shipping on all orders.

Do you ship to P.O. boxes?

Yes, we ship to P.O. boxes. Please make sure to provide your complete and accurate shipping address to avoid any delays in delivery.

5. Contact Questions

How can I contact customer service?

You can reach our customer service team by emailing support@mypawformance.com or by reaching us through our [contact page]

Do you have social media channels?

Yes! You can connect with us on Instagram, Facebook, and TikTok @MyPawformance for updates, tips, and special offers.

Can I collaborate or partner with MyPawformance?

We’re always open to working with passionate pet lovers, influencers, and partners. Simply email info@mypawformance.com with your proposal, and our team will get back to you